FAQ — Frequently Asked Questions
Frequently Asked Questions
All the answers, in one place.
Our products
Are the rackets authentic and under warranty?
Yes, all our rackets are 100% authentic, sourced from official suppliers. They benefit from the 2-year legal warranty of conformity provided by law, as well as the manufacturer's warranty.
How do I choose my racket according to my level?
Beginner: NOX X-One, Head Zephyr Pro — lightweight, comfortable, forgiving of errors.
Intermediate: Babolat Technical Veron, Bullpadel Neuron — control and progression.
Advanced: Bullpadel Vertex 04, NOX AT10 12K — power and precision.
Expert: Bullpadel Vertex 05, NOX AT10 18K, Babolat Viper JL 3.0 — WPT performance.
Intermediate: Babolat Technical Veron, Bullpadel Neuron — control and progression.
Advanced: Bullpadel Vertex 04, NOX AT10 12K — power and precision.
Expert: Bullpadel Vertex 05, NOX AT10 18K, Babolat Viper JL 3.0 — WPT performance.
Delivery
What are the delivery times?
Delivery to mainland France within 9 to 13 working days via Colissimo. You will receive a tracking number as soon as your package is dispatched.
Is delivery free?
Delivery is free for purchases over €100. Below this amount, fees are automatically calculated at checkout based on your destination.
Are there any customs fees or additional taxes?
Prices are displayed in euros and the amount paid at the time of your order corresponds to the total due to Padel Essentials (product and possible delivery). Depending on the regulations applicable to your delivery location, taxes may apply; these will be indicated to you, if applicable, before validating your order.
Returns & After-Sales Service
Can I return a product?
You have 14 days from receipt to return an unused item in its original packaging. Contact us via the Contact page to initiate a return; a prepaid return label will be provided, and return shipping costs are covered by us.
A product is defective, what should I do?
Contact us at padelesentials@gmail.com with a photo of the defect. We process all claims within 48 business hours and offer a suitable solution, in accordance with the legal warranty of conformity.
Payment
What payment methods do you accept?
We accept all bank cards (Visa, Mastercard, Amex) via Stripe, as well as PayPal. All transactions are secured with 256-bit SSL encryption.